Order delivery time will be 24 to 72 hours on working days and Saturdays. If you place your order on a Sunday or public holiday, shipping will be processed on the next working day. If you have not received your package after this time, please contact our customer service. For more information, please refer to the Shipping and Delivery section.

Shipping will be free when your order total exceeds:

• Spain – Peninsula: Free shipping on orders over €80.
• Spain - Balearic Islands: Free shipping on orders over €250.
• Portugal – Peninsula: Free shipping on orders over €250.

If your order is domestic and under €80, the shipping cost will be €4.95. For international shipping and other shipping information, please see our Shipping Terms and Conditions.

When your order leaves our facilities, we will send you an email with the tracking number so you can check its status. You can also check the shipping status of your order on the Correos Express website.

You cannot change this yourself. Please contact our customer service department. Call us or email clientes@4elementos.es with the subject line “ Incorrect Shipping Address + Order Number ” and include the correct address. You can return the item (in full or in part) until January 5th.

Yes. To make a purchase in our online store, you must have a customer account. If you don't have one yet, you can register in our online store. This way, you will have access to all the orders you have placed, you will be able to know their status, add multiple shipping addresses, etc. In addition, you will be able to enjoy exclusive promotions for registered users.

You will receive an order confirmation email with all the details.

*Please check your junk and spam folders. Our emails may end up there.

Check your junk and spam folders. The confirmation email might have ended up there.

If, after checking your email, you still haven't received the confirmation email, please contact our customer service, and they will resolve the issue for you.

You will normally receive your order invoice to the email address you used to place the order.

If you haven't received it, don't worry. You can download the invoice through your customer account, in the "Orders" section. There you will have access to your order history and the receipt .

Our customer service is available Monday to Friday, from 08:30 to 14:00.

You can call us at

988 604 526

and we will resolve your questions immediately.

If you prefer, send us an email to

clientes@4elementos.es

Our team will contact you as soon as possible.

You can also contact us directly from our online store, by writing to us on our real-time chat. To start a conversation, simply click on the circular message icon that appears at the bottom right of the page.

If your order is not yet being prepared, we will do our best to process its cancellation. If the preparation process has already started, it will not be possible to modify or cancel it.

Send an email to clientes@4elementos.es with the subject “Cancel + Order Number” and explain in the message which product you want to cancel, or if you want to cancel the entire order.

We will not be able to modify your order. Changing sizes or exchanging one product for another is not possible. If this is your case, we will proceed to cancel your order and refund the amount so you can place a new order with the correct products.

If you have made a purchase and forgot to include a product, you will have to place a new order for that item.

If your order contains several items, it may not fit into a single box, or the items may be in different warehouses. Therefore, you will receive it in separate shipments. If you have already received a first package with some of the items, the second one will be arriving soon. You can check the shipping status of your order on the Correos Express website using the tracking number you received in your email.

Due to the high volume of orders during special dates, logistics companies often experience service overloads in their delivery services, and also, the preparation period for your order may take a little longer than usual, although we try to ensure that orders leave our warehouses as soon as possible.

You can return your order (in full or in part) within 15 calendar days from the day you receive it. For orders placed on or after November 23, 2023, the return period is extended until January 7, 2024.

You can exchange or return any item from your order in the following ways:

1. Send an email to clientes@4elementos.es with the subject line "Return+Order Number". Specify which products you wish to return.
2. Go to any 4Elementos store to make the exchange or return. Remember to bring your receipt and the items in their original box or packaging.

• That the product has been returned after the established return period.
• That the product or its original box is not in perfect condition.
• That it has not been adequately protected and has deteriorated.
• Returns will also not be accepted for products that show dirt, damage, or other evidence of use.

All refunds are issued using the same payment method used for the original purchase. Please note that it may take 24 to 72 hours for the refund to be processed after it has been issued.

If you do not have the original product box, it is not possible to process your return.

The same applies to clothing and accessory packaging.

If upon opening the package you find that the product does not match the one you ordered, please contact our customer service department.

We will handle your issue as soon as possible.

All the products we sell at 4Elementos, both in our physical stores and online, are 100% authentic. We work directly with each brand, without intermediaries.

If any product delivered by us unexpectedly presents a defect, or fails to meet the legal guarantee, please inform our customer service department.

You can submit your complaint by sending an email to clientes@4elementos.es with the subject line "Defect + Order Number" . We recommend:

1. Please clearly specify what defect or problem the product has.
2. Please include several images or videos that clearly show the defect and the overall condition of the item.

4Elementos will evaluate your claim and, if it is valid, we will request a collection of the defective product. Following our protocol, we will assess the condition of the items and proceed with the refund.

In all products, when you open the "sizes" menu, just above the available sizes, you will see a submenu where you can select the size conversion to EU, UK, US, or CM.

There can be differences in sizing between different brands, or even within the same brand, between different models. That's why we recommend you carefully check the size equivalencies.

If you're still unsure, contact our customer service team and we'll help you.

Yes, of course there can be differences between the same size but from different brands, and even within the size range of the same brand.

Therefore, as we mentioned in the previous point, when you select the size of a product you can select its equivalent in US, UK or cm and better ensure your purchase, in addition to having a Size Guide section.

When a product is listed as out of stock or unavailable, it's unlikely we'll restock it. Our catalog includes limited-edition items and exclusive collections, so restocking is improbable. However, you can enter your email address in the box next to the product to receive a notification if it becomes available again.

In the launch menu you will find the most exclusive products, hard to find on the market, with few units, and which, therefore, have a specific release date.

In exceptional cases, there may be changes to a product's launch date. These variations are due to instructions issued by the brand itself, or are related to logistical issues, but are always beyond the control of 4Elementos.

Raffles are physical or virtual draws in which you win the chance to buy the most limited editions of clothing, shoes or accessories from certain brands, designers or artists.

They're really raffles where if you win, you can buy things.

The exclusivity of the limited edition is no longer simply a matter of being able to afford it; chance will determine whether or not you have access to the product.

The way raffles work varies depending on the store, as each retailer has complete freedom to set the rules. Therefore, we recommend that if you participate in one, you carefully read our terms and conditions and all the requirements to ensure your entry is valid.

We offer various payment methods so you can choose the one that best suits your needs. Shopping at 4Elementos is completely secure.

1. Credit or debit card
2. PayPal
3. Bizum

If you have a discount code, you can apply it during "checkout." There you will see your purchase summary and a box where you can enter the promotional code. Enter it and click "add" for your discount to be applied.

*Check the requirements of your code. You may need to make a minimum purchase or meet some other requirement to use it.

PRODUCTS

1. Product Availability

All product orders are subject to their availability and, in this regard, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value that you may order. If you do not wish to order such substitute products, we will refund any amount you may have paid.

2. Exceptional circumstances that deny the processing of an order

We reserve the right to withdraw any Product from this website at any time and/or to remove or modify any material or content thereof. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to refuse to process an order, even after having sent its Confirmation. Such exceptional circumstances include:

- orders deemed fraudulent based on founded evidence provided by our security department.

- massive attacks on our website, or abuses in the contracting method through the use of automated tools that tend to create confusion by not being a real consumer or prevent the proper functioning of our sales and operations.

- any operation in which practices contrary to our sales policy are observed that artificially and/or through attacks on our website, affect the ability to manage orders and the conclusion of sales.

We therefore reserve the right to reject any operation, regardless of its processing status, in which any of the aforementioned exceptional circumstances are observed, and in general, in all those operations in which practices contrary to our sales policy and/or terms of use of the website are observed. In all these cases, we will not be liable to you or to any third party for withdrawing any product from this website, regardless of whether said product has been sold or not, removing or modifying any material or content of the website, or for refusing to process an order once we have sent you the Order Confirmation.

If any of these fraudulent purchases put the Online platform at risk or cause technical problems, 4Elementos will take legal action against those who cause this type of attack, either as a primary intention or as a consequence of the automated purchase of products, either from the same or multiple IPs.